All Nutricia products are available for convenient home delivery directly from Nutricia North America. Consumers can call our toll free number or visit one of our websites.
For additional information, please call our Nutrition Information Department
United States: (800) 365-7354
Canada: (877) 636-2283
Reimbursement support
REIMBURSEMENT OF MEDICAL FOODS AND EXEMPT INFANT FORMULAS
Hints and Tips for Successful Reimbursement:
What your physician can do:
Provide a letter of medical necessity from the physician including the following facts:
Detailed diagnosis including but not limited to growth charts and documentation about the progress of the patient
Lab results where applicable
Argue that nutritional therapy is more cost effective and in many cases even medically more effective than other alternatives (e.g. tube feeding)
The more detailed the information the better the chances for reimburement
What you can do:
Make sure your submission is complete and according to your insurance company’s guidelines
Ask to speak to a Nurse Case Manager in your insurance company and don’t stop with Customer Service
Utilize all the appeals levels, 1st, 2nd, 3rd, Grievance. Write down every person that you have spoken to and what they have said on each date.
Find out the process for utilizing your mail order prescription program (if you have one). Try to get it through your mail order benefit by following the sample procedure you would for other medications.
Use FSA (Flexible Spending Account) dollars to pay for the formula (if your employer has one).
